Does your luggage have a lifetime warranty?
All AEROARTLY luggage is backed by our Lifetime Warranty – coverage that stays with you for life, as the original owner.
The warranty covers:
- Broken or malfunctioning wheels
- Telescopic handles that stop performing as intended
- Locks that no longer function as designed
The warranty does not cover:
- Airline damage, impact cracks, or dents from handling
- Zipper damage due to impact or unsecured use during transit
- Cosmetic wear like surface scratches, scuffs, marks, or colour changes
- Interior wear, including lining or pockets from normal use
- Lost or stolen luggage
- Damage from misuse, tampering, or third-party repairs
- Parts that are still fully functional
In the event of a warranty claim:
If a part of your luggage is damaged, we will have a dedicated technician contact you to assess the situation. Based on their evaluation, we may either ship you the necessary replacement part for self-installation or request that you send the luggage back to our warehouse. If your luggage is damaged beyond repair, we will send you a replacement, and shipping/processing times may vary depending on availability. Please note that we cannot guarantee an exact replacement for limited edition, discontinued, or out-of-stock items. Replacement decisions are made at our discretion, and we reserve the right to decline a warranty claim.
Do the Travel Accessories have a warranty?
Our travel accessories are backed by a 3-month warranty. The warranty covers the repair or replacement of defective materials and components. It does not cover accidental damage or wear and tear.
How do I make a warranty claim?
In the event of a warranty claim:
Using your original order number, please initiate a warranty claim via aeroartly@outlook.com.
What will void a warranty:
We reserve the right to void this warranty if we determine a claim to be dishonest or fraudulent.